Frequently Asked Questions
What forms of payment do you accept?
We accept credit card (Visa, Master Card, Amex, Discover) and Paypal through this web site. We also accept bank transfers; please contact us for details.
How long will it take to receive my system? How is it shipped?
We ship domestic orders by UPS ground. Shipping takes 1-5 days depending on your distance from our location near Boston, MA (e.g. 1 day to New York, 5 days to California). Allow 1-2 days to fill your order, in addition to shipping.
Do you ship overseas? How long does it take? How much does it cost?
We can ship our products anywhere in the world. Typical costs for shipping full system are $200-$300 for UK and Europe and $300-350 for Asia and Australia. Allow 7-10 days for delivery outside the US, depending on the destination. Customs duties and taxes (such as VAT) may be charged at the destination. You will be responsible for paying these fees directly to the customs clearance agent. The amount of VAT other taxes depend on the destination.
Do you have a version of your products for 220-240 volts?
Yes. The Mountain Air Generator is offered in 100-110 volt version for US and Japan, and CE-approved 220-240 volt version for Europe and Asia. Pick the desired voltage when you order.
Do you charge sales tax?
Only if you live in the state of Massachusetts. Otherwise, your purchase is tax-free.
Do you have local distributors?
No. Higher Peak sells only through the Internet. Our offices are located near Boston, Massachusetts, USA.
What is your warranty?
There is a one-year limited warranty on new equipment.
How do you handle repairs?
Higher Peak stands behind its warranty regardless of where the equipment is located. Although we do not have services representatives outside of the US, we will work with you remotely (for example, via Skype) to diagnose and repair your system, to avoid return shipping US for service. If the unit cannot be repaired remotely, shipping to the US and back is at your cost.
Why are Higher Peak's prices lower than other competitors?
We sell through the Internet and focus exclusively on manufacturing and delivering products, while minimizing sales and marketing overhead. This approach provides the highest quality at the lowest possible price.